C12G offers subscription programs for technical, integration and certification support.

Technical Support Subscription

The Technical Support Programs provide production level support on C12G supported platforms and include: 

• Answering "how to" questions related to standard and intended product usage
• Solving unexpected problems when using, installing or configuring the software
• Offering hints about how to go around missing features and about optimizing the cloud
• Problem diagnosis, resolution and bug fixing

Customers with an active subscription can rebrand the OpenNebulaPro graphical interface to include their company logo or use the OpenNebula C12G Powered logo to help users quickly identify cloud infrastructures that are powered by OpenNebulaPro and supported by C12G Labs.

Integration Support Subscription

Because infrastructure environments are diverse, the Integration Support Program helps to adapt OpenNebulaPro to address the requirements of your infrastructure, use cases and processes. Our integration support team works closely with you on the initial integration, configuration, testing and tuning of OpenNebulaPro within your environment. Our team provides expert guidance to help abate the amount of time and resources that are needed to successfully build a custom cloud solution. When you are ready to move your cloud into production, a Technical Support Subscription is required. The integration support includes:

• Answering questions about product adaptation and integration
• Guidance about how to customize configuration files, bootstrapping scripts, plug-ins, and base templates to be fully compatible with the last version of OpenNebulaPro
• Guidance about tuning for optimal and scalable performance in your environment
• Technical support in non-production development and testing systems

Certification Support Subscription

 The Certification Support Program is provided as an add-on service to the technical support so the Customer gets direct assurance that the customizations developed within the integration term are safe for OpenNebulaPro in production and are fully compatible with upcoming releases of OpenNebulaPro. The certification support includes:

• Hosting of one customer-specific distribution in a repository
• A certification process using an automated testing framework
• Integration of the customizations in the building and installation process to save time when deploying new releases
• Compatibility of customizations with any software upgrade or new release

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C12G offers subscription programs for technical, integration and certification support at three levels:

• Basic: Professional support within a tight budget
• Standard: Best support within regular business hours
• Premium: 24x7 support, immediate access to engineers

C12G subscriptions are offered at competitive cost based on the following pricing models:

• Per server: The default pricing model is per-server (physical host with any number of sockets and cores) in the cloud, with price discounting based on number of servers
• Per zone: We also offer per-zone (OpenNebula cloud instance) support with annual payment for unlimited servers within a single zone with price discounting based on number of zones
• Per site: We also offer per-site (data center under the same administrative domain) support with annual payment for unlimited of zones and servers within a single site

C12G additionally applies pricing discounts for multi-year terms and for Education, Government and Non-Profit institutions.

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C12G software subscriptions provide users with everything needed throughout the entire subscription term in one all-inclusive highly-competitive price. Benefits of C12G subscriptions include:

Enterprise-class Software Acces

• The source code and binary packages of OpenNebulaPro are regularly upgraded and updated to provide fixes, enhancements and new features.

Product Influence

• We listen to all OpenNebula users when determining our product roadmaps, but the feature requests by customers and partners with an active subscription will get bumped up to the front of the line.

Technical, Integration and Certification Support

• C12G provides different subscription options that include production-level support with professional SLAs, integration support for optimal and scalable execution, and certification support to validate and certificate compatibility with complementary components and customizations.

Expert Professional Support

• The C12G engineering team wrote most of the source code of OpenNebula and is in a unique position to provide support and services that require commercial SLAs.

Long-term Multi-year Support

• C12G stands behind and supports and maintenance each OpenNebulaPro version for up to five years.

Support Portal Access

• The OpenNebula Support Portal provides all of the benefits of a C12G subscription such as direct interactions with the experts, real-time tracking of incidents, critical issue notifications, enterprise software delivery, product updates and upgrades, additional tools, and extended documentation.

Privacy and Security Guarantee

• IT assets often provide a critical competitive advantage, so enterprises are understandably concerned that using public mailing lists for technical support may reveal confidential corporate information. The privacy and security of the OpenNebula.pro Support Portal ensure that your confidential corporate information always remains private.

Rebranding of Graphical Interface

• Customers with an active subscription can rebrand the OpenNebulaPro graphical interface to include their company logo.

OpenNebulaPro Powered Logo

• Customers with an active subscription can use the OpenNebula C12G Powered logo to help users quickly identify cloud infrastructures that are powered by OpenNebulaPro and supported by C12G Labs.

Intellectual Property Assurance

• C12G offers indemnification for copyright infringement claims made by third parties against customers and partners with an active subscription, so you can deploy OpenNebulaPro in your business without complex legal concerns.

No High, Upfront License Costs

• There are no license costs, upgrade or upgrade fees, or per-incident support costs. You only need one active subscription per physical host in your OpenNebula cloud to take advantage of all the value our subscriptions provide.

Full Flexibility

• Subscriptions are for a specified time period and not for a particular release. So you can move to any currently supported release of OpenNebulaPro at no additional cost; there are no large upfront license fees or hidden costs.

Permanent License to Use the Software

• A Technical Support subscription grants to customer a permanent license to use software downloaded during subscription period on production environments to manage the number of servers for which subscription fees have been paid. A Integration Support subscription grants to customer a license to use software for development/non-production use only, allowing customers to build testing environments and pilot deployments, or to integrate the software with third-party components.